FAQ

Frequently Asked Questions about the MDS LMS

1.       What is the LMS?

An LMS, or Learning Management System, is a software application that easily organizes building, reporting and tracking for educational courses and delivers content in a customized package. This system not only helps manage the International Parkinson and Movement Disorder Societys enduring materials, CME courses and other e-learning materials, it also benefits users like you by creating a streamlined and uniformed educational experience.

 

 

2.       What do I need to log into the LMS?

The MDS LMS is linked to the MDS website. This means that you only need your MDS username and password to access the LMS. If you have already logged into the MDS website you do not need to log into the LMS also; these two entities run on a single-sign on principle so that once you log into the website, you are also signed in to the LMS. This is true for members and non-members. If you do not have an MDS website log-in and username you must create one before you can log into the LMS.

 

3.       What are the system requirements for the LMS?

* Any web browser that was made in the last 10 years can be used to access the LMS.

* JavaScript is highly recommended but not required. JavaScript 1.2+ support would be recommended.

* CSS 2.0 support is also highly recommended but not required.

* An up to date version Microsoft Silverlight is required. You can download Silverlight here.

* FFmpeg is required if using a Linux operating system . You can download FFmpeg here.

 

4.       What browsers can I use to access the LMS?

While any browser that was made in the last 10 years can be used to access the LMS, it is recommended that up to date versions of Firefox on Vista/Windows XP/ Linux or Chrome on Vista/Windows XP/ Linux are used when accessing the LMS. You can download these browsers or check if your current browser version is up to date here:

Firefox download/upgrade

Chrome download/upgrade

 

5.       Can I access the LMS on my mobile device?

Yes, the LMS can be accessed from a mobile or tablet device but because of certain software needed to view content, some materials like video and/or PDFs may not be available. It is recommended that courses be purchased and completed on a desktop or laptop.

 

6.       How do I enable pop-up windows?

For some of our educational activities you need to have pop-ups enabled in your browser to see course content. Please follow the directions below that correspond to your chosen browser.

Enabling Firefox pop-ups

Enabling Chrome pop-ups

 

7.       How do I enroll in a course?

Enrolling in a course is easy and can be done through our Course Catalog page. Once you have arrived in our LMS either though a link on the MDS website, a link in an email or though entering in the URL in your address bar, follow the steps below to enroll yourself in a course.

 

 

8.       How do I find what class(es) I am enrolled in?

You can find a list of courses you are enrolled in by navigating to the Learning Home tab at the top of the LMS screen or the My Courses tab at the top right of our course catalog. Here you will find tabs that organize your courses for you.

Incomplete Courses: These are courses where you still have work to do or have not passed.

Complete Courses: These are courses that you have passed, congratulations on your hard work!

All Courses: All courses that you are enrolled in, whether they are complete or not will appear here.

 

9.       Presentations for the Device Aided Medical Therapies Courses will not load. What can I do?

The first thing to do if you cannot watch one of the articulate presentations in the Device Aided Medical therapies courses is to check and make sure your cookies are enabled in the browser you are using. To check or change this setting please follow appropriate link below.

 

Enable Cookies in Firefox

 

Enable Cookies in Chrome

 

If the links above do not resolve your issues, please contact e-learning support at e-learning@movementdisorders.org for help.

 

10.   Videos in the course will not load. What can I do?

The videos in the course may not be loading due to a slow Internet connection. First check to make sure you do not have any other content streaming or downloading at the same time you are trying to watch the video. Then check to make sure you are using either Firefox or Chrome- you may encounter errors if using another browser. If you are still having issues, please contact e-learning support at e-learning@movementdisorders.org for help.

 

11.   How do I find a record of courses I have taken?

Simply click the Transcript tab at the top of the Learning Home page. This will show you information such as the date you started a course, the date it was completed, how much time you spent working in a course, your final score, the credits you received and your CME certificate.

 

12.   How do I access my CME certificate for a course?

Your CME certificate will be emailed to you and also open in a new tab when you finish a course. You can also retrieve your CME certificate from inside the LMS at any time. Under the Navigation menu in the upper left hand corner of the LMS home page, select the transcript option. Here you will find a listing of all courses you are registered for, finished and unfinished and your status or grade in these courses. Under the certificate column you will find a square that represent a certificate you received. Simply click on this square to access a certificate.

 

 

13.   I need help with something related to the LMS that isnt covered here, what do I do?

If you need help with anything related to the LMS, course content, enrolling in a course, etc. and you cannot find assistance in the above explanations, please do not hesitate to contact the MDS e-learning program manager via email or phone:

 

Katie Rash

Email: krash@movementdisorders.org

Phone: 414 276 2145